HELLO!!

Thank you for your interest and wish to have your own bespoke kimono piece selected from our ever changing vintage kimono collection. I’ve personally created these reconstructed kimono designs to utilise as much of the kimono fabric as possible, minimising waste and giving these gloriously, beautiful kimonos a new lease on life.

If you’re in/visiting Tokyo, you can schedule an appointment to visit our home studio for a fitting and to peruse the kimonos we have available for reconstruction. Please be aware a first appointment can take anywhere from 1 - 3hrs, depending how decisive you are in selecting your kimono from our vast collection, plus taking measurements and deciding on design.

If you’re wishing to place an overseas order, please understand the timeline will be a little longer due to email replies, the possibilities of sending mock ups.

If you’re not sure what you’re after, or you just want to send us some love, please do send us a message! Would love to hear from you!

Please fill out the form below - please give as much information as possible, especially if you’re writing from overseas.

FAQ

1. All our kimonos are photographed to the best of our ability, if you wish to have extra photos to help your choices, please don’t hesitate to ask.

2. Our kimonos are pre-loved, hence due to their history any frays or oddities are all of part of their history & character. 

3. We will only make one of each particular design using a particular kimono, however the same design can be made in a different kimono & vice versa: the same kimono in a different design.

4. We are advocating the move of ‘slow fashion’ rather than fast, therefore we utilize all of the available kimono fabric to create different designs so that there is no waste.

5. Body measurements are very important for any custom order, so taking your bust, waist, hips, height ACCURATELY is crucial. We will send you a list of measurements required.

6.  A custom order generally takes around 1-3 months from when we start unpicking your selected kimono. Please allow for flexibility for this time frame, as numerous fittings may have to occur depending on the design & customer's measurements. 

7. Please be aware there is also at times a waiting list for custom orders. 

8. If you find a kimono you love that you wish no one else to claim but you’re not sure what you want made; the kimono can be held for you for a non-refundable deposit of 10,000JPY. The kimono can be held up for a period of 2 months, after it will be released back for availability.

BESPOKE ORDERS TERMS & CONDITIONS

1. All bespoke order pieces are non-refundable and require a 10,000JPY or equivalent currency deposit.

2. Bespoke orders will be made to the measurements taken on the day of fitting. Any changes to measurement will incur an alteration charge of 5000JPY

3. Once the design is finalized, any subsequent design changes will incur an alteration charge of 5000JPY

4. An installment payment option (lay-by) is available case by case.

5. Final payment must be received before the product is mailed out/given over. Any minor changes/alterations to the finished piece after the customer has picked up the finished order will be charged 5000JPY. Major changes' cost will be discussed individually.

6. We understand life happens, and unexpected things can pop up. If you have chosen a kimono & decided on design, but cannot afford to complete the order. We are happy to transfer your kimono deposit for a *future bespoke order. The kimono you’ve chosen will be placed back into availability for other clients.

*Please let us know as soon as possible *future bespoke order to be placed within 6months ie. choosing of new kimono & design.

7. Currently we have a waiting list, please be aware when making your appointment, If you require a rush order, please email to inquire if it’s possible depending on design & time. (please note:rush orders will have an extra cost depending on the timeline - it will range from an extra 10000JPY - 20000JPY+)


TOKYO
Japan

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Shipping

We currently ship from Tokyo, Japan.

 

How much is shipping?

Bespoke Orders within Japan are charged at a flat rate of 2000JPY | 25AUD. Accessories dependent on size and weight.

All international orders for clothing pieces are charged at a flat rate of

SOUTH EAST ASIA & AUSTRALIA: 6500JPY

NORTH AMERICA, CANADA, EUROPE, UK: 11000 - 15000JPY

*Accessories are dependent on size and weight

*If your country/region isn’t listed, please email us & we will check if we can provide tracked shipping to your area.

When will my order arrive?

-----> Online Shop Orders

Orders are generally delivered within 3-14 working days depending on destination

There can be the occasional customs or courier delay which may affect your delivery timeframe

Please allow for 1-2 working days to pack your order

 

-----> Custom Orders

Custom orders only ship out once FULL payment has been received from the customer.

From there, usual delivery window of 3-14 working days depending on destination.

There can be the occasional customs or courier delay which may affect your delivery timeframe

Please allow for 1-2 working days to pack your order

 

Will I get a tracking number?

All our orders are dispatched using Japan Registered Post or their EMS system (for international packages only)

An email will be sent once your order has been dispatched, with your tracking number & the appropriate link

Email inquiries@tokyokaleidoscope.com if you do not receive one

 

All orders require a signature on delivery

Please ensure your delivery address is attended during business hours

We CANNOT send to PO BOXES, please ensure a street address is supplied

 

Which Courier do you use?

Tokyo Kaleidoscope uses Japan Registered Post & Japan Post EMS (for international orders). We now also use Kuroneko Yamato (which also has tracking numbers) to ship domestically and internationally (to countries not served by Japan Post with tracking)

 

Will I have to pay any additional taxes or duties?

There may be duties and/or foreign taxes applied by customs towards your order when delivery is made

We are unable to be held responsible for these charges, and they will not be reimbursed or refunded by Tokyo Kaleidoscope

If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information

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